The aim of this course is to equip learners with the necessary knowledge and skills required in modern work environment.
This course is designed to give learners a good understanding of the responsibilities of a manager and the techniques they will use to deal with different situations as well as the legal requirements within their role. Learners completing this course will usually work in Management or Administrative roles managing staff in a variety of different scenarios from small to large businesses. This course also encourages entrepreneurship which may result in many learners seeking to establish their own business or looking to expand on existing business.
We sincerely believe that learning should be fun, stimulating and inspiring so that the learners enjoy their experiences in our centre and feel comfortable within the supportive learning environment. We encourage and support our learners to be team players in other to enjoy working collaboratively with their trainers and colleagues in producing and delivering learning objectives and good work practice. Munif’ Training and Consultancy Services offers Business management courses at different levels from level 1 - 3
This course is very unique because it covers every aspect of management both at corporate and individual levels. It is important that candidates understand the meaning and fundamentals of management in order to know what management skills to develop. The 21st century Management is no longer about delegation. Its negative image as controlling and task oriented has been replaced with the concept of nurturing, supporting, coaching and developmental. Delegation therefore is no longer enough in today's knowledge driven world to get work done through people. This is because most of the critical work we do today is to make decisions, solve problems and think creatively.
As an investor, who definitely wants a return on investment, you shift your money around regularly to improve return. In the same way, managers have resources at their disposal to invest – it could be people, material and a budget, in addition to their own time and energy. This course will therefore arm you with the necessary skills on how to get the best return on these resources through developing and improving that resource on daily basis.
We will support you to become effective managers who are catalysts, brokers, facilitators, coaches and people developers. Having in mind that thinking is the most important work we do today, managers need to ask stimulating questions to motivate people to think substantially to generate new ideas and pull solutions out of people.
The zeal for Organisational effectiveness and excellence has brought about the need for this course. Employers saw the need to break down their work force into smaller groups to achieve a desired result. In effect, employees with evidence of leadership qualities are supported to enhance their team leading knowledge and skills through this course..
A good customer service is the bed rock of any Organisation. Be it face-to-face or telephone contact. What matters is the ability of the customer service person to identify the need of the client and offer a wide range of solutions to the client that ensures customer satisfaction. Organisations have identified that the key reason for a repeat business is excellent customer approach. This course gives learners all the tools in the form of skills needed to guarantee customer satisfaction..